Common Guest Questions

  • Reserving a room at Straight Shore Suites is simple! Just visit our online booking platform, where you can conveniently use your credit card for payment.

  • To secure your booking, we require a 25% deposit upon reservation, with the remaining balance due 30 days prior to your arrival. Additionally, a $250 deposit is charged on the check-in date for any potential damages or security purposes.

  • During the peak season (June 1st - September 30th), 100% of paid prepayments refundable when canceled 30 days before arrival or earlier. 50% of paid prepayments refundable when canceled 15 days before arrival or earlier. 0% refundable if canceled after.

    During the off-peak season (October 1st - May 31st), 100% of paid prepayments refundable when canceled 14 days before arrival or earlier. 50% of paid prepayments refundable when canceled 7 days before arrival or earlier. 0% refundable if canceled after.

  • Yes, we accommodate long-term bookings under special circumstances during the off-season. Please note that this option is not listed on our website and requires prior arrangement.

  • Guests must provide their names, contact numbers, email addresses, and physical addresses when making a reservation.

  • Check-in time begins at 3:00 PM daily, while check-out time is at 11:00 AM.

  • Guests are kindly requested to maintain basic cleanliness and wash dishes as needed. Any missing or damaged hotel property will incur charges, including soiled linens or broken items.

  • Charges for missing or damaged items will reflect 150% of the item's cost or repair time at a rate of $75 per hour, deducted from the payment source.

  • We ask guests to be considerate of others by refraining from unauthorized parties or gatherings. Only registered guests are permitted unless prior approval is granted. Additionally, each guest is allocated one parking spot unless otherwise arranged. Please note pets are not permitted at the suites

  • Upon arrival, guests receive local guides in PDF format and WIFI access within their designated units for added convenience.

Secure Your Stay in the Heart of New Wes Valley!